How can I determine the IP address of my adapter?
Dial **** at the voice prompt dial 110#
My IP address is 0.0.0.0 why?
Your adapter is configured for DHCP and it can not find it in your network.
How can I check if DHCP is enabled in my device?
Dial **** at the voice prompt dial 100#
I want to configure my ip address manually, how can I do this?
Dial **** at the voice prompt dial 111# enter the IP address in the following format using your own IP address 192*168*001*002#. To check you entered the correct IP dial **** then 110#. You will also need to configure the subnet mask. Dial **** then 121# enter subnet mask in the following format: 255*255*255*0# to check your subnet mask enter 120#.
Where can I find the online configuration guide for my SIP device?
What is the bandwidth requirement for my adapter?
Bandwidth usage depends on the audio codec being used. For best voice quality, the audio codec should be G711 (by default). The estimated bandwidth requirement is shown below for 1 channel usage G711 ~ 64Kbps (can be 90Kbps with overhead), G729 ~ 24Kbps.
Why does my adapter ring periodically?
This means that you have a voice mail. By default the adapter rings periodically to indicate that you have a voice mail. If you want to turn this off, go to the user setting and set "VMWI Ring Splash len" to 0.
I lost my password. How can I reset my adapter?
You can reset your adapter to factory default values by unplugging your Ethernet cable, access voice menu (****) and press 73738# login with "user" when accessing to http:/ip-address, and login with "admin" when accessing http://ip-address/admin/. Please note that resetting your unit will erase all the configuration settings.
I cannot access the voice menu after pressing **** What do I do?
Please unplug your ethernet cable, and try accessing the IVR again. If this works, then it means that there is a mis-configuration in your network setting. Perhaps your gateway IP address or DNS is wrong/unreachable; Please check.