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Careers with InPhonex
Responsibilities
- Ensure the highest levels of customer satisfaction
- Serve as initial escalation point for technical support issues (Tier 1)
- Troubleshoot and report VoIP performance issues
- Responsible for resolving customer requests/issues in a timely manner
- Responsible for reviewing, analyzing and evaluating possible trends with regard to common system failures or outages and communicating these to the Customer Care Director
- Able to work under pressure in a fast paced environment and take direction from other team members
- Responsible for maintaining familiarity with products and services provided by InPhonex/VarPhonex
Job Requirements
- 2+ years experience deploying and/or testing VoIP systems or solutions
- 2+ years experience in telecommunications
- 2+ years isolating and repairing VoIP system faults/mis-configurations and/or determining interoperability issues
- Experience with TCP/IP, DNS, DHCP, routers and IP routing, and switches
- Familiarity with VoIP devices, i.e. Linksys PAP2, SPA 9000, and “soft phones”
- Excellent analytical, troubleshooting and customer service skills
- Good written and verbal communication skills in English, and Spanish or Portuguese
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