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Common Topics
Device Configuration
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Your Account
Customer Support and Shipping

Protect Your InPhonex Account Information
Make sure you never provide your account information or password to anyone via email or any web site other than  InPhonex will never ask you for your password via email.

Shipping and Returns ships your order in a timely fashion and with great care. We generally ship orders within 48 hours of receiving them. If there is a shipping delay, we will notify you. If the order included a telephone, we can ship your order via United Parcel Service (UPS) or you can pick up your order at no extra cost. Please choose the Flat Rate option if you decide to pick up your order at our location.

If you have any questions about about shipping destinations, please email us at .

Duties and Taxes
All shipments including personal, gifts, and "exempt" items can be subject to Custom Charges. Recipient pays destination country's duty and tax in addition to all shipping charges.

Risk of Loss
All items purchased from Online Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

To cancel an order just email and if the order has not already been shipped you will receive a full refund. You will not be able to cancel an order if your order has been shipped. cancellation policy for Pay-as-you-go Calling is refundable only if the customer shows he/she could not use the service due to clear technical difficulty. accepts hardware returns to the Miami location only. You must have a Return Authorization(RA) number before returning any merchandise to You can request an RA online by email to .

The following are Return Shipment Policies:

  • DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
  • Defective products must be in original factory carton with all original packing materials.
  • All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
  • The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
  • Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
  • Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
  • If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account.
  • credits based on purchase price or current price, whichever is lowest.

Note: We will not process/verify any order that does not have a valid contact phone number.





Our Home Phone Service includes Internet phones with free Internet calling and unlimited US and Canada plans. We offer prepaid phone service and International DID numbers using our voice over IP system and an analog telephone adaptor (ATA). The solutions are designed for home phone service, business phone service, call shops, telemarketing firms and cyber cafes. InPhonex is proud to support Internet telephony equipment (IP Phones) including Sipura 2000, Sipura 3000, Cisco 186, Linksys PAP2 and other SIP phone adaptors. We also support Asterisk PBX, Trixbox and offer turn-key VoIP Reseller business opportunities to let entrepreneurs and businesses resell voice over Internet (VoIP) under their brand name.

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