Why is my SIP device displaying "Login Timed Out"?

Problem:

Solution:

"Login timed out" error is released if the InPhonex number is not correctly typed, there are no dashes. The 7 digit number must be entered as XXXXXXX.

This is most often caused by an incorrect proxy address or password for your account. The proxy should be "sip.inphonex.com". This error may also be caused by poor Internet connection, unstable network, lengthy registration interval or blocked firewall.

To verify this is a blocked firwall issue, please follow the steps below:

1. Turn off the softphone and access www.testyourvoip.com
2. Run the test to Boston.
3. Please make sure the applet does not use a port other than 5060 to run the test. If the applet needs to use a different port, it will release a message.
4. If the applet allows you to complete the test, please let us know the scores.
   

If you can not run the test due to firewall settings interfering, you will need to set up the firewall to allow the softphone full access to the Internet or turn off the firewall so the softphone can register with the SIP proxy.

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